Has Anyone Complained About Bill Whites Service Center?

Does your Vivint contract run longer than you were told it would? Has your security organization not worked since it was installed? Have y'all chosen technical support numerous times to get the problem fixed, without any luck? Has Vivint sent out multiple service technicians that can't seem to fix the event? Did Vivint quote you 1 price for a service just to charge you a college amount?

Many Vivint customers are frustrated with the level of service they have received from the visitor. Over the past three years, Vivint had 4,414 complaints filed against the visitor with the Amend Business organisation Bureau (BBB). Here are some of the top grievances customers have filed with Vivint:

Equipment not working properly
Misleading contract terms
Counterfoil and buyout policies

Vivint Equipment not Working Properly

One of the top complaints customers take with Vivint is the poor quality of the equipment. In some cases, customers claim that the equipment never worked, nonetheless they are billed for the full service. Others report that the equipment, such as the thermostat, the doorbell camera, or the security camera stops working or doesn't connect properly.

In other cases, Vivint uses proprietary equipment that can become outdated as applied science continues to advance. Customers have experienced bug with their equipment when information technology can no longer connect or be controlled due to changes in computing software. When they call the Vivint client service department for help, customers are often told that Vivint is not responsible for equipment that no longer connects due to proprietary software changes. Yet, customers go on to run into charges on monthly neb statements for equipment they can't use

Misleading Contract Terms

Customers oft report the contract terms are no longer what they expected. Some claim that when they completed their contracts and chosen Vivint to cancel, they were entered into a new contract without their knowledge. They proceed to be charged for services even when Vivint didn't provide proof of the new contract.

Cancellation and Buyout Policies

The inability to abolish their contract co-ordinate to its terms is another mutual frustration that customers share. Once the contract is signed, a customer has 3 days to cancel. The installation tin can take several days or weeks to complete. When it is finally complete, customers that are unhappy with the service can no longer cancel, as they accept exceeded the 3-twenty-four hour period cancellation limit. They are either stuck with paying for a service that they don't want or the have to buy out the contract to close the business relationship. Some customers have reported they were charged as much as $1,500 to buy out a contract.

In other cases, customers study they continue to receive bills later on they have cancelled their contracts. They make numerous phone calls and send their cancellation request in writing, but they proceed to receive charges for the service. For monthly services, some customers claim that they were never given credit when they canceled within the 10-day trial menstruation.

Are you a Vivint customer that is beingness charged for equipment that doesn't piece of work or stuck in a contract that you didn't agree to sign? If you take tried to resolve equipment and billing bug with Vivint client service and aren't getting anywhere, tell united states nearly it below.